Stopped missing an estimated $75K a year in cases.

The Challenge

Before Lighthouse, Garrick McFadden — a solo personal-injury attorney — ran his intake with no dedicated answering service. Every call he couldn’t personally pick up went unanswered. In one representative month he took 83 calls and missed 6 of them outright, a gap the team estimated at close to $75,000 a year in missed-call revenue for a practice where a single case can be worth tens of thousands of dollars.

The Solution

Garrick deployed Lighthouse to back up his main line, including nights and weekends. The agent greets every caller he can’t answer, discloses that it’s an AI assistant, screens new-accident intake one question at a time, and transfers callers who meet the criteria he set — pre-qualified clients, adjusters, defense counsel, and referral sources — so he’s only interrupted for the calls that actually need him.

On a competing voice-AI product he’d evaluated first: “so robotic, and it was unpleasant to interact.” One prospective client, per Garrick, called Lighthouse “the best AI I’ve ever dealt with.”

Why It Matters

A quarter of Garrick’s calls now end in a live, correctly-routed transfer to him, with counterparties, adjusters, and referral sources captured accurately along the way. For a solo practitioner where one missed call can mean one missed case, that combination — screening, routing, and follow-through — is the whole value proposition.